Skip to Main Content
How Do I...
With the City
Changes to your utility bill!
The City of Fayetteville recently updated its utility billing software. You will now see a sequence number on your bill, which will replace your old customer number.
Learn more in our media release.
MasterCard and Visa are accepted for online e-payments.
E-checks are accepted for utility bill payments.
There are no additional charges to pay online.
Credit card information is not saved. You will need to have valid credit card information for each payment you make.
Partial payments are accepted on invoices with multiple line items.
All single-line item invoices must be paid in full.
After a payment has been made, you will receive a confirmation email. Please ensure that you enter a preferred email address when creating your account.
You may always visit the online billing system history page to review past payments.
You must have a payable amount due before you can make a payment. Pre-payments are not accepted.
Automated payment reminders are available for utility billing.
Customers with a valid invoice account number and a valid payable invoice can
add an invoiced account online.
There are a select few customer invoice accounts that cannot be paid online via credit card. These are:
Court order restitution
Solid waste franchise holders
Recycling commodity buyers
Retired employee insurance co-payments
Parks / development services fees
Major parking lot lease customers
Building Safety Division
Business License Program